Privacy Policy

1. Introduction

CollectiveInfoHaven ("we," "our," or "us") is dedicated to your privacy's safeguarding. This Privacy Policy outlines our approach regarding the collection, utilization, exposure, and protection of your information when you visit our website collectiveinfohaven.sbs or utilize our yacht charter offerings.

Engaging with our offerings denotes your agreement to this policy's data practices. This policy adheres to privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

Information that you personally supply to us is collected when you engage in activities like:

• Reserving a yacht charter
• Reaching out via our website or telephone
• Signing up for newsletter updates
• Completing forms on our website
• Taking part in our surveys or promotional events

The collected details may comprise:

• Your name and methods of contact such as email, telephone number, and address
• Transactional information (securely processed by external vendors)
• Your yacht charter preferences and requirements
• Contacts for emergencies
• Information on dietary needs or health conditions, if provided

2.2 Automatically Collected Information

In addition to the above, we gather certain data automatically from your device when you browse our website, including:

• Your IP address and geolocation data
• The browser type and its version
• Visited pages and duration of site visit
• Sites that referred you to ours
• Information specific to your device, such as type and screen resolution

2.3 Cookies and Tracking Technologies

To improve user experience on our website, we employ cookies and parallel tracking mechanisms by:

• Storing your preferences
• Analyzing our site's usage and efficiency
• Offering personalized content
• Augmenting our service provision

Your preferences about cookies can be controlled via your web browser settings or through our cookie consent notification.

3. How We Use Your Information

We apply the information gathered for various objectives:

• Service Provision: To execute yacht charter services, manage bookings, and communicate regarding your reservations
• Customer Assistance: To address inquiries and render support
• Transaction Management: To conduct payments and administer billing issues
• Upholding Safety and Security: To safeguard the integrity of our operations and inhibit fraudulent activities
• Marketing Ventures: To send promotional content and news updates, subject to your acceptance
• Site Enhancement: To analyze user interaction patterns and elevate the functionality of our website
• Adherence to Legal Obligations: To comply with established rules and regulatory standards

4. Information Sharing and Disclosure

Your personal details are neither sold, exchanged, nor leased to unrelated external parties by us. However, your information may be divulged under particular conditions such as:

4.1 Third-party Service Providers

We may allow access to your details to select third-party providers who support us in our business endeavors including and not restricted to payment processing, web hosting, email dispatch, performance monitoring, and customer service.

4.2 Compliance with Legal Enforcements

Your information may be released if mandated by law or in response to legal proceedings, judicial orders, urgencies, or the scrutiny of suspected illicit activities or fraud.

4.3 Business Realignments

In scenarios involving corporate mergers, acquisitions, or asset sales, your personal details might be part of the transferred assets.

5. Data Security

Efficient technical and administrative protocols are enacted to shield your personal details from unauthorized entry, modification, exposure, or obliteration. These include encryption, secure server implementation, access regulation, routine evaluations, and awareness and training of our workforce.

Nevertheless, it is important to recognize that no system is wholly impervious, and we therefore cannot vouch for the absolute security of your data.

6. Data Retention

Retention of your personal details is limited to the timeframe necessary to serve the stated purposes or as mandated by law. Typical preservation spans encompass:

• Charter agreements: 7 years for tax and legal reasons
• Engagement with Marketing communication: until the individual opts to unsubscribe or requests deletion
• Analytical records of website interactions: 26 months
• Support correspondences: 3 years from the final interaction

7. Your Rights and Preferences

These rights encompass the ability to request access, rectify inaccuracies, erase under certain legal conditions, transfer data, choose out of marketing, and direct cookies usage. For actioning these rights, reach out to us at the provided coordinates.

8. Services from Third Parties

8.1 Analytics Services

We utilise analytics services like Google Analytics to evaluate website traffic. You have the choice to opt out by utilizing the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site may contain links to distinct social platforms, each with their own respective privacy policies.

8.3 Transaction Handling Parties

Financial transactions are securely mediated by third-party providers in line with industry security standards (PCI DSS).

9. Cross-border Data Movement

It is plausible that your data will be transferred and processed outside Spain. We assure relevant safeguards consistent with applicable regulations protecting privacy.

10. Protection of Minors

Individuals younger than 13 years are not the target audience of our services, and knowingly, we do not collect their information. If it comes to our knowledge that a child has provided their information, we urge immediate communication with us.

11. Updates to This Privacy Policy

This Privacy Policy may be revised to reflect evolving practices or legal parameters. Any modifications will be announced on our platform, through a direct email to registered users, or via a prominent notice displayed on our site. Continuance in the use of our services subsequent to the effective date signifies your acceptance of the updated terms.

12. Getting in Touch

For questions or clarifications regarding this Privacy Policy or our practices of data handling, here is our contact information:

13. Conformity with Online Ads Consent Policies

Our practices are in line with internet advertisement consent mandates. Any modifications to cookie and tracking preferences can be made at any time via our cookie settings panel.