Refund Policy

Transparent and equitable refund terms for your reassurance

Overview

At CollectiveInfoHaven, we recognize that plans may alter, and we are committed to establishing straightforward and lucid refund practices. This document details the conditions under which refunds are granted for yacht rental services.

Examine this policy scrupulously before booking a rental. By securing a rental with CollectiveInfoHaven, you affirm your consent to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Prior to Charter

100% Refund

Qualified for: Full reimbursement excluding administrative charges

Refund Timeline: 5-7 business days

Administrative Cost: €50 for credit card payments

Criteria: Must be sought formally through electronic mail or by telephone

24-72 Hours Before Charter

50% Refund

Qualified for: Half the full cost of the yacht rental

Refund Timeline: 7-10 business days

Administrative Cost: €25 deduction from reimbursement

Criteria: Valid justification needed; extra service fees applicable

Less than 24 Hours Prior to Charter

No Refund

Qualified for: No restitution available

Exception: Critical situations may be taken into account

Alternative: Credit for future charters might be allocated at the judgment of the management

Criteria: Official proof required for emergency pleas

Cancellations Due to Weather

Our Guarantee Against Bad Weather

Our predominant concern is safety. Should the weather be deemed precarious for yacht operations by our accredited captain, we offer versatile solutions:

  • Full Refund: If rescheduling is unachievable, a total refund is provided
  • Reschedule: Shift your reservation to another available date with no additional fee
  • Charter Credit: Issue a credit good for one year from the original charter

Process for Weather Evaluation

We make use of the following criteria in our weather assessments:

  • Analysis of wind velocity and patterns
  • Assessment of wave stature and marine conditions
  • Forecast of visibility and rainfall
  • Coast Guard updates and announcements
  • Professional captain's safety judgment

Decision Making Timescale: Decisions regarding weather-related cancellations are made at the latest 4 hours prior to the planned departure time.

Refunds in Medical Emergencies

Scenarios of Emergencies

We understand that health emergencies can arise. Special accommodations may be considered in cases such as:

  • Sudden medical situations that necessitate hospital stays
  • Passing away of a close family member
  • Military orders or an urgent recall
  • Summoned for judicial duties
  • Natural disasters impacting travel arrangements

Proof Required

For processing requests based on emergencies, we require:

  • Medical reports or hospital statements
  • Official death record (if pertinent)
  • Military dispatch
  • Jury summons or court order
  • Advisories or declarations of emergency situations affecting travel

Refund Process: We aim to handle refunds for emergencies within 3-5 business days after obtaining the necessary documents.

If We Cancel for Operational Reasons

Technical Problems

Should the chosen vessel encounter unresolvable mechanical issues:

  • Substitute Vessel: We will seek to provide an equivalent substitute
  • Full Refund: Provided if no equal substitute is available
  • Partial Refund: If the substitute boat differs in terms of pricing
  • Compensation: Additional recompense might be considered for any inconvenience caused

Lack of Crew

In the rare instance that certified crew members cannot be secured:

  • We will arrange for an alternate crew, if feasible
  • A complete refund will be issued if the charter cannot proceed
  • Option to reschedule without incurring extra costs

Process for Refund Issuance

Reimbursement Method

Refunds are credited back to the original method of payment:

  • Credit Cards: Typically takes 5-7 business days
  • Bank Transfers: Generally 7-10 business days
  • Cash/Cheque: Usually processed within 3-5 business days

Administrative Charges

Credit Card Transactions

€50 charge for cancellations made with more than 72 hours notice

Processing for Bank Transfers

€25 fee is applied to all bank transfer refunds

International Transaction Charges

Extra fees may be imposed for cross-border transactions

Credits for Future Charters

Issuance of Charter Credits

Credits for future rentals may be provided under certain conditions as an alternative to financial refunds:

  • Late cancellations occurring within less than 24 hours
  • Cancellations due to inclement weather
  • Voluntary requests for rescheduling
  • Perturbations in operations

Conditions for Credit

  • Validity: Credits are valid for one year from issuance
  • Transfer Rules: Credits cannot be transferred to others
  • Value: Equivalent to the entire value of the charter without any administrative fees
  • Utilization: Applicable towards any future booking
  • Expiry: Credits must be used within 12 months with no extensions

Refunds for Partial Services Rendered

Disruptions in Service

If your yacht rental is interrupted or concluded ahead of schedule due to our actions:

  • A refund prorated to the unused portion
  • A credit equal to the unused value for future use
  • Complimentary offerings or upgrades as compensation

Terminations Relating to Guests

In the event that a rental is ended sooner on account of guest behavior or breaches of safety:

  • There will be no rebate for the remainder of the time
  • Full payment is still due as agreed upon
  • Supplementary fees may accrue

How to Contest Refund Outcomes

If you are not in agreement with a refund judgement, you have the option to:

  • Request an examination by our managerial staff
  • Submit further evidence or documentation
  • Look for a conciliation through consumer assistance agencies
  • Search for legal channels as provisions of the prevailing law allow

Procedures to Apply for a Refund

Step 1: Get in Touch

Place your refund application through:

Step 2: Submission of Details

Your refund appeal should encompass the subsequent information:

  • Confirmation number for the booking
  • Scheduled date and time of the charter
  • The rationale for the annulment
  • Appropriate documents (if needed)
  • Choice of reimbursement technique

Step 3: Evaluation and Execution

Our team will acknowledge receipt of your claim within one day, assess it according to this policy, deliver a verdict in two days, and enact approved refunds per the aforementioned turnaround times.

Essential Reminders

  • All petitions for refunds necessitate written submission
  • Reimbursements will be carried out in € regardless of the initial transaction denomination
  • Securing travel insurance is highly advised
  • This policy is open to adjustments given a notification period of 30 days
  • Refunds are contingent upon prevailing taxes and regulatory stipulations

For Refund Enquiries

For queries on refunds or to put forward a refund application:

Refunds Department
CollectiveInfoHaven Marine Services Corporated
Marina Point
Barcelona 08039
Spain

Phone: +34 932 79 42 00
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision Date: February 29, 2026

Our refund regulations aim to be equitable and forthright. We implore you to scrutinize these conditions attentively prior to booking and to get in touch with us for any queries.